A1-01C Aquation Diamond Island # 504 Koh Pich Street, Diamond Island Sangkat Tonle Bassac, Khan Chamkarmorn Phnom Penh, Cambodia,120101
Hotel Management / Restaurants
11-50 employees
Sole Proprietorship
2015
https://www.workzoneplus.com/en/
023213123/93345479
dane1@epenh.com
Any company that invests in workplace training is investing in its own success.
As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies to enable them in their jobs and career.
Different types of employee training methods focus on enhancing various skills for employees to improve their performance and rate of productivity, as well as upskilling and reskilling them to prepare for what the future will require of them.
Facilitating an ongoing learning culture in a workplace creates an adaptive, flexible, engaging, and productive working environment for your employees.
PMS stands for Property Management System. It is a software application used in the hospitality industry to manage various aspects of hotel operations. A PMS system typically includes features such as reservations management, guest check-in and check-out, room assignment, billing and invoicing, housekeeping management, reporting and analytics, and integration with other hotel systems like point of sale (POS) and customer relationship management (CRM) systems.
The primary purpose of a PMS system is to streamline and automate hotel operations, improve guest service, and enhance overall efficiency. It allows hotel staff to efficiently manage reservations, track guest preferences, allocate rooms, process payments, generate reports, and maintain a centralized database of guest information.
PMS systems have evolved over time and now often include additional functionalities such as online booking capabilities, channel management to manage distribution across various online travel agencies, mobile check-in and check-out, guest communication tools, and integration with revenue management systems.
By utilizing a PMS system, hotels can effectively manage their daily operations, improve guest satisfaction, optimize revenue, and gain valuable insights through data analysis. It plays a crucial role in ensuring smooth and efficient hotel management.
Hotels need a Property Management System (PMS) for several reasons:
Streamlining Operations: A PMS helps hotels streamline their daily operations by automating processes such as reservations management, guest check-in and check-out, room assignment, billing, and housekeeping management. This automation reduces manual errors, saves time, and improves overall efficiency.
Centralized Data Management: A PMS provides a centralized database for storing and managing guest information, including contact details, preferences, and stay history. This allows hotel staff to access and update guest information easily, resulting in personalized guest experiences and improved customer service.
Reservation Management: A PMS enables hotels to manage reservations efficiently, including online bookings, group bookings, and room inventory management. It helps prevent overbooking, ensures accurate room availability, and allows for easy modification or cancellation of reservations.
Revenue Management: PMS systems often integrate with revenue management tools, allowing hotels to optimize pricing and maximize revenue. By analyzing historical data, market trends, and demand patterns, hotels can set dynamic pricing strategies and manage room rates effectively.
Reporting and Analytics: PMS systems generate comprehensive reports and analytics that provide valuable insights into hotel performance, occupancy rates, revenue, guest preferences, and more. These insights help hotel managers make informed decisions, identify areas for improvement, and develop effective marketing strategies.
Integration with Other Systems: PMS systems can integrate with other hotel systems such as point of sale (POS), customer relationship management (CRM), and online travel agencies (OTAs). This integration ensures seamless data flow between systems, reduces manual data entry, and enhances overall operational efficiency.
Guest Satisfaction: A PMS enables hotels to provide a better guest experience by offering features like online check-in and check-out, personalized services, and efficient handling of guest requests. It helps hotels deliver a smooth and hassle-free stay, leading to increased guest satisfaction and loyalty.
In summary, a PMS is essential for hotels to streamline operations, manage reservations, optimize revenue, provide personalized guest experiences, and gain valuable insights for decision-making. It is a crucial tool for efficient hotel management in today’s competitive hospitality industry.
If a hotel does not have a Property Management System (PMS), it can face several challenges and drawbacks:
Manual Processes: Without a PMS, hotels would have to rely on manual processes for managing reservations, guest check-in and check-out, room assignments, and billing. This can be time-consuming, prone to errors, and inefficient, leading to delays and potential mistakes in guest service.
Lack of Centralized Data: Without a PMS, hotels would struggle to maintain a centralized database of guest information. This can result in difficulties in accessing and updating guest details, leading to a lack of personalized service and potential miscommunication between hotel staff.
Overbooking and Room Availability Issues: Without a PMS to manage reservations and room inventory, hotels may face challenges in preventing overbooking or ensuring accurate room availability. This can lead to guest dissatisfaction, as they may arrive to find that their reserved room is not available.
Revenue Management Challenges: A PMS plays a crucial role in revenue management by providing insights into occupancy rates, pricing strategies, and demand patterns. Without a PMS, hotels may struggle to optimize pricing, resulting in potential revenue loss or missed opportunities to maximize revenue during peak periods.
Limited Reporting and Analytics: A PMS generates comprehensive reports and analytics that provide valuable insights into hotel performance. Without a PMS, hotels would lack access to such data, making it difficult to analyze trends, identify areas for improvement, and make informed decisions.
Integration Issues: A PMS often integrates with other hotel systems such as POS, CRM, and OTAs. Without a PMS, hotels would face challenges in managing data flow between systems, leading to manual data entry, potential errors, and inefficiencies.
Guest Satisfaction Impact: Without a PMS, hotels may struggle to provide a seamless and personalized guest experience. Features like online check-in and check-out, efficient handling of guest requests, and personalized services would be difficult to manage, potentially resulting in lower guest satisfaction and decreased customer loyalty.
In summary, without a PMS, hotels would face manual processes, data management challenges, overbooking issues, revenue management difficulties, limited reporting capabilities, integration problems, and potential negative impacts on guest satisfaction. A PMS is crucial for efficient hotel operations, improved guest service, and overall success in the competitive hospitality industry.
eZee Absolute is a cloud based SaaS enabled B2B Property Management application that enables small to mid-sized hotels and hotel groups to efficiently manage the sales and guest interaction processes. It combines traditional property management systems (PMS), central reservation systems (CRS), channel management, and internet booking engines into a single unified application.
eZee BurrP! is a point-of-sale system ideal for restaurants, bars, night clubs, fast food restaurants, and more. Regardless of the type of restaurant, a single store or a nationwide chain, eZee BurrP! will help usher a new level of efficiency in the business process. The software also offers many modules for table reservation, stock, and material management. A kitchen display system for new orders, and allows restaurant managers to handle loyalty programs, promotions and gift vouchers, payroll, and a lot more with integration of PDA / Handheld devices for taking orders. The web-based reporting feature helps anyone keep track of all reports.
eZee Reservation is an Online Booking Engine which integrates seamlessly with the property website, enabling clients to book reservations, packages, and offers directly from the website. It lets you setup your entire property details through single dashboard while giving you direct access to key areas of functions of your property. With eZee, you can increase your global reach by providing your clients with all the features and booking experience associated with the efficiency of an OTA.
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